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Software Eng Specialist V

Company Overview

Emagine IT is an information technology consulting services company that specializes in delivering technology solutions to meet the needs of clients. Our reputation reflects the high quality of the talented Emagine IT team and the consultants working for our clients. Our mission is to understand and meet the needs of both our clients and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end users, and give our clients a competitive edge, now and into the future. As business systems integrators, we will align our clients’ business processes and information systems to enable them to access the right information at the right time, empowering them to achieve their desired business results and create enterprise value.

Responsibilities and Duties

  • Responsible for troubleshooting mobile phones, iPads, MiFi's and air cards.
  • The technician will be responsible for replacing defective devices and also conducting quarterly refreshes of all mobile devices.
  • Manage Deployment Scheduling at center level using deployment scheduling tool.
  • Track and manage rescheduled deployments.
  • Handles customer requests for technical assistance and Interact with customers as needed, providing exceptional customer service. 
  • Coordinate with Asset Management team on data analysis and record reconciliation. 
  • Ticket handling in Service Manager to update incident and Service Request tickets as required. The coordinator will be the oversight for ticket handling process. 
  • Primary contact for logistics coordination including managing delivery of assets for rescheduled refreshes, coordinate asset retrieval and disposal. 
  • Windows Skills, Windows/Apple Software skills, Knowledge of mobile devices including iPhones, iPads , MIFI and Air cards.  

Qualifications and Skills

  • ​Windows Skills, Windows/Apple Software skills, Knowledge of mobile devices including iPhones, iPads , MIFI and Air cards.

  •  

    5 years' experience minimum

AAP/EEO Statement
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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